Terms of service

1. General

1.1. In this terms and conditions, "Twelve Cupcakes" or “we” or “us” means Twelve Cupcakes Hong Kong Limited and the "customer" or “you” means any person, firm, company or body which places an order with us. Please read this terms and conditions carefully before using the website. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

1.2. We shall make every effort to ensure that prices, details and sizes of products at our online store are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

1.3. All photos and images of the products displayed on our online store are for illustration purposes in order to help you recognise the products only. The actual size, dimension and colour of the products may differ.

1.4. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.

2. Registration

2.1. You are required to first register as a Twelve Cupcakes Member and use your account logging into our online store in order to place order for products or services. During the registration:
• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;
• You authorise us to assume that any person using the online store with your username and password is either you or is authorized to act for you;
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

2.2. You agree that you authorize us to provide your relevant personal information to the Company on your behalf for the purposes set out under the Company’s Privacy Policy.

3. Privacy Protection

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong.

4. Payment

4.1. Our online store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars.

4.2. Acceptance of orders is subject to our sole discretion.

5. Others

5.1. Basis of supply: we only serve and deliver products to end consumers. We are not selling our products for re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.

5.2. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of God, government intervention, embargoes, strikes , equipment failures, or any other causes beyond our control.

5.3. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.

5.4. If any provision of this Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.

5.5. If any dispute arises, our determination shall be final. Where this Terms and Conditions are available in English, the Chinese version is the governing version and shall prevail whenever there is a discrepancy between the two versions.

5.6. We may revise the Terms and Conditions at any time without prior notice.